Airspace — Terms of Service

Version 1.1 · Effective August 27, 2026

Operator: Alhambra Data Solutions FZCO (Trade License No. 59833, Dubai Integrated Economic Zones Authority), a free zone company registered in the United Arab Emirates (“Airspace,” “we,” “us,” “our”). Registered address: Premises 59833-001, IFZA Business Park, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates. Contact: support@joinairspace.com

1. What Airspace is (and is not)

Airspace is a marketplace and discovery platform that connects skydivers and tunnel flyers (“Jumpers”) with independent coaches, organizers, camps, events, dropzones, and wind tunnels. Through Airspace you can find coaches, see where they’ll be, request and manage coaching sessions, register for events and camps, and connect with people in your airspace.

Airspace is a platform, not a coaching provider. We do not provide skydiving or tunnel instruction, we do not employ coaches, and we are not a party to any coaching agreement, event registration, or transaction between users. Coaches on Airspace are independent professionals or businesses. When you book a coach or register for an event, your agreement is directly with that coach or organizer — not with us.

Airspace is not a payment processor. Payments for coaching, deposits, and event fees are made directly between you and the coach or organizer, outside the Airspace app, using whatever payment method they specify. Airspace records booking and deposit status but never holds, transmits, or processes your money for these transactions. (Section 6 covers this in detail.)

Airspace does not verify credentials. Ratings, licenses, certifications, jump numbers, and experience shown on profiles are self-reported by the users who post them. We do not independently verify them unless a profile explicitly states otherwise. You are responsible for verifying that any coach you work with holds the ratings and insurance required by your dropzone, tunnel, or national governing body.

2. Accepting these Terms

By creating an account or using Airspace (the iOS and Android apps, the web app at app.joinairspace.com, or any related service), you agree to these Terms and to our Privacy Policy. If you do not agree, do not use Airspace.

During account creation you will be asked to confirm your acceptance of these Terms and your age. We record the time and version of your acceptance.

3. Eligibility

You must be at least 18 years old and legally capable of entering a binding contract to create an Airspace account.

If you register a person under 18 for an event or book coaching on their behalf, you represent that you are that person’s parent or legal guardian, that you accept these Terms on their behalf, and that you are solely responsible for satisfying all age, consent, and waiver requirements of the venue, coach, and organizer. Minors may not hold Airspace accounts.

You may create only one account, and the information you provide must be accurate and kept current.

4. Assumption of risk — read this section carefully

SKYDIVING, INDOOR SKYDIVING (WIND TUNNEL FLIGHT), AND RELATED ACTIVITIES ARE INHERENTLY DANGEROUS AND CAN RESULT IN SERIOUS INJURY, PERMANENT DISABILITY, OR DEATH — EVEN WHEN ALL SAFETY PROCEDURES ARE FOLLOWED.

By using Airspace you acknowledge and agree that:

You participate at your own risk. You knowingly and voluntarily assume all risks arising from skydiving, tunnel flight, canopy piloting, wingsuiting, and any related activity you discover, book, or attend through Airspace.
Airspace has no role in the activity itself. We do not instruct, supervise, spot, organize loads, inspect equipment, evaluate weather, assess your currency or medical fitness, or oversee any aspect of any jump, flight, session, camp, or event.
You are responsible for your own qualification and safety. You must comply with all applicable laws, the rules of the dropzone or tunnel where you participate, and the requirements of your national governing body or federation (for example, licensing, currency, medical fitness, and equipment requirements). Do not book or attempt activities beyond your license, rating, or skill level.
Venue and coach waivers are separate and still required. Any dropzone, tunnel, coach, or organizer may require you to sign their own liability waiver. Nothing in these Terms replaces those documents, and nothing in those documents changes these Terms.
Release of Airspace. To the maximum extent permitted by applicable law, you release Alhambra Data Solutions FZCO, its owners, officers, employees, and agents from any and all claims, demands, and damages (including for personal injury, disability, or death) arising out of or connected with any activity discovered, booked, arranged, or attended through Airspace, except to the extent caused by our own fraud or willful misconduct.

5. Accounts and roles

Jumpers can build a flying profile (disciplines, experience, skill cards, goals), discover and favorite coaches and venues, announce trips, request bookings, and register for events.

Coaches can additionally publish availability (trips and tunnel windows), receive and manage booking requests, require deposits, create and run events and camps, and share contact and payment instructions.

You are responsible for everything that happens under your account and for keeping your login credentials secure. Notify us immediately at support@joinairspace.com if you suspect unauthorized use.

6. Bookings, deposits, and payments

6.1 How booking works

Jumpers send booking requests; coaches accept, decline, or let them expire. A booking is an agreement between the Jumper and the Coach. Airspace facilitates the request, status tracking, notifications, and records — nothing more.

6.2 All activity payments happen off-platform

Coaches set their own prices and payment methods. Payment for coaching, camps, and events is made directly to the coach or organizer using the payment instructions they provide (for example, bank transfer or another method they specify). Airspace never receives, holds, or transmits these funds and cannot refund, reverse, or guarantee them. Any payment dispute is between you and the coach or organizer. We encourage users to keep records of payments made.

6.3 Deposits

A coach may condition acceptance of a booking on a deposit. If so:

The deposit amount and deadline are shown in the app. You pay the deposit directly to the coach using their stated payment instructions, then upload proof of payment in the app.
Before uploading proof, you must accept the deposit cancellation policy shown in the app. The version of the policy you accepted is recorded with your booking and governs that booking.
The baseline policy is: (a) if the Jumper cancels 72 hours or more before the session, the deposit is refunded by the coach; (b) if the Jumper cancels within 72 hours of the session, the coach may keep the deposit; (c) if the coach cancels at any time, the deposit is refunded in full. Weather-related cancellations are handled between the Jumper and the coach according to the coach’s own practice — Airspace does not set weather rules and does not mediate weather-related refunds. If this summary and the in-app policy you accepted ever differ, the in-app version you accepted controls.
Refunds of deposits are made by the coach directly. Airspace does not hold deposits and cannot issue deposit refunds.
If proof of payment is not uploaded by the deadline, the held booking may expire automatically.

6.4 Airspace fees

During the beta period, Airspace does not charge fees. At or after public launch, Airspace may charge:

a flat subscription fee to coaches for use of coach tools (with any free-trial period stated at signup);
a flat booking fee to Jumpers per confirmed booking;
a flat fee per event registration; and
optional promotional placements for coaches.

All Airspace fees are flat fees — Airspace never takes a percentage of what a coach earns. The exact fees, any trial terms, and the billing method (through the app store or another method shown at purchase) will be displayed before you pay, and by completing the purchase you agree to them. Except where required by law or expressly stated at purchase, Airspace fees are non-refundable.

6.5 Taxes

Coaches and organizers are solely responsible for their own taxes, registrations, insurance, and legal compliance in connection with the services they provide. Airspace does not withhold or remit taxes on anyone’s behalf.

7. Cancellations and no-shows

Apart from the deposit policy in Section 6.3, cancellation and rescheduling terms are set by each coach or organizer. Repeated no-shows, bad-faith bookings, or abuse of the booking system may result in suspension or termination of your account.

8. Your content

8.1 What you post

“Your Content” means everything you submit to Airspace: profile details and photos, bios, skill cards and snapshots, goals, trip announcements, event descriptions, deposit-proof images, and anything else you upload.

You retain ownership of Your Content. You grant Airspace a worldwide, non-exclusive, royalty-free license to host, store, display, reproduce, and distribute Your Content solely to operate, promote, and improve the service — for example, showing your profile to other users, generating shareable cards you choose to create, and displaying event listings. This license ends when you delete the content or your account, except (a) where content has already been shared with other users as part of a booking or registration record, and (b) as needed for legal compliance and backups for a limited period.

8.2 What other users see

Parts of your profile are visible to other Airspace users by design (that’s the point of a marketplace). Certain information is shared in specific contexts — for example, a coach sees your skill card snapshot and contact details when you make a booking, and coaches may publish a limited public profile page (name, photo, disciplines, and travel dates) viewable outside the app. Controls and details are described in the Privacy Policy.

8.3 Content rules

You agree not to post content that is illegal, infringing, deceptive, harassing, hateful, sexually explicit, or dangerous (including content that encourages violating safety rules, licensing requirements, or venue policies). You may not impersonate others, misrepresent your credentials or experience, or post another person’s private information without permission.

We have zero tolerance for objectionable content and abusive behavior. We may remove content, restrict features, or suspend or terminate accounts at our discretion, with or without notice, to protect the community.

8.4 Reporting and blocking

You can block any user in the app; blocking hides you from each other and prevents new bookings between you. To report objectionable content or abusive behavior, use the in-app reporting options where available or email support@joinairspace.com. We review reports and act on legitimate ones promptly.

9. Coach-specific terms

If you use Airspace as a coach, you additionally agree that:

You are an independent professional. Nothing in these Terms creates an employment, agency, partnership, or joint-venture relationship between you and Airspace.
All credentials, ratings, licenses, insurance status, and experience you display are accurate and current, and you will keep them updated.
You hold all licenses, ratings, insurance, and permissions required to provide your services at the venues where you offer them, and you comply with all applicable venue rules, governing-body requirements, and laws.
You set your own prices, availability, deposit requirements, and cancellation terms, and you honor the deposit policy version each Jumper accepted (Section 6.3), including issuing deposit refunds it requires.
You are solely responsible for the quality and safety of your coaching and for the tax, legal, and insurance consequences of your business.
Subscription terms (price, trial, renewal, cancellation) are as presented at purchase. You can cancel any time; cancellation takes effect at the end of the current billing period.

10. Venues, events, and third-party information

Venue listings (dropzones and tunnels), event details, and similar information may be supplied by users, venues, or public sources and may be incomplete, outdated, or wrong. Always confirm operating status, requirements, and details directly with the venue or organizer before traveling or paying anyone. Airspace is not responsible for third-party websites, registration forms, or payment links that coaches or organizers share.

11. Airspace’s intellectual property

The Airspace app, website, name, logo, design, and all content we create are owned by Alhambra Data Solutions FZCO or its licensors and are protected by intellectual-property laws. We grant you a personal, non-transferable, revocable license to use the app and services as intended. You may not copy, scrape, reverse-engineer, or build derivative services from Airspace, and you may not use our marks without written permission.

If you send us feedback or suggestions, we may use them without restriction or compensation.

12. Acceptable use

You agree not to: (a) use Airspace for any unlawful purpose; (b) access or attempt to access other users’ data or accounts; (c) probe, scan, or test the vulnerability of our systems, or circumvent authentication or security measures; (d) scrape, harvest, or bulk-collect user data; (e) interfere with or disrupt the service; (f) use automated means to create accounts or send requests; or (g) use Airspace to send spam or unsolicited commercial messages.

13. Suspension and termination

You may stop using Airspace at any time and may delete your account in the app (Settings → Delete account), on the web at https://app.joinairspace.com/delete-account, or by contacting us. If you have upcoming confirmed bookings or published events, deletion is blocked until they are cancelled or completed — commitments to other users must be resolved first. We may suspend or terminate your access, remove content, or cancel bookings’ platform records if you violate these Terms, create safety or legal risk, or abuse other users — with or without notice depending on severity. Sections that by their nature should survive (including 4, 6.2, 8.1’s residual license, 11, and 14–18) survive termination.

14. Disclaimers

AIRSPACE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT LISTINGS OR PROFILES ARE ACCURATE; OR THAT ANY COACH, ORGANIZER, VENUE, OR JUMPER IS QUALIFIED, SAFE, RELIABLE, OR WILL PERFORM AS PROMISED. THE SERVICE IS IN ACTIVE DEVELOPMENT AND FEATURES MAY CHANGE OR BE WITHDRAWN.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: (A) AIRSPACE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL; (B) AIRSPACE WILL NOT BE LIABLE FOR THE ACTS OR OMISSIONS OF ANY USER, COACH, ORGANIZER, OR VENUE, FOR ANY OFF-PLATFORM PAYMENT OR DEPOSIT, OR FOR ANY INJURY, DISABILITY, OR DEATH ARISING FROM ACTIVITIES DISCOVERED OR BOOKED THROUGH THE SERVICE; AND (C) AIRSPACE’S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID TO AIRSPACE IN THE 12 MONTHS BEFORE THE CLAIM OR USD 100. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU; IN THAT CASE OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED.

16. Indemnification

You agree to indemnify and hold harmless Alhambra Data Solutions FZCO and its owners, officers, employees, and agents from claims, damages, and expenses (including reasonable legal fees) arising from: (a) Your Content; (b) your use of the service; (c) your violation of these Terms or of any law or third-party right; or (d) for coaches and organizers, the services and events you provide.

17. Governing law and disputes

These Terms are governed by the federal laws of the United Arab Emirates as applied in the Emirate of Dubai. Any dispute arising out of or relating to these Terms or the service will be subject to the exclusive jurisdiction of the courts of Dubai. Nothing in this section prevents either party from seeking injunctive relief for intellectual-property or data misuse, and nothing limits mandatory consumer protections that apply in your country of residence.

18. App store terms

If you downloaded Airspace from the Apple App Store: these Terms are between you and Alhambra Data Solutions FZCO only, not Apple; Apple has no obligation to provide maintenance or support; Apple is not responsible for addressing claims relating to the app (including product liability, legal compliance, and IP claims); and Apple and its subsidiaries are third-party beneficiaries of these Terms with the right to enforce them against you. You must also comply with the Apple Media Services Terms. Equivalent provisions apply to Google Play if you obtained the app there.

19. Changes to these Terms

We may update these Terms as the product evolves. For material changes we will give notice in the app or by email before the changes take effect, and continued use after the effective date constitutes acceptance. The current version and effective date always appear at the top of this document.

20. General

If any provision of these Terms is found unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms plus the Privacy Policy and any in-app policies you accept (such as the deposit cancellation policy) are the entire agreement between you and Airspace regarding the service.

Questions: support@joinairspace.com